Job Title: Lead Sales Executive
Reportsto: Regional Sales Executive
Department: Sales and Marketing
Location: NBO, MBA, EDL, KIS
Job Purpose Statement
Under the supervision of the Regional Sales Executive, the Senior Sales Agent is responsible for
overseeing station sales operations (ATO/CTO), providing comprehensive operational support to
Business Partners (travel agents and corporate clients) and high value customers within the assigned
station. The role ensures the timely resolution of Business Partner and frontline operational issues,
facilitates effective communication between station teams and Head Office, and supports local sales
initiatives to enhance partner satisfaction and station performance. The Senior Sales Agent also
supports initiatives aimed at customer acquisition, retention and overall station sales performance.
Key Accountabilities / Responsibilities
1. Drive station sales performance by proactively selling tickets, ancillary, and other products
ensuring daily, weekly, and monthly sales targets are met or exceeded.
2. Oversee the daily operations of the station’s sales outlets (ATO/CTO), ensuring smooth
functioning, compliance, customersatisfaction, and business continuity.
3. Act as the primary escalation and support point for Sales and Ticketing Agents, Business
Partners (travel agents and corporates), and high value customers, resolving booking,
ticketing, system, customer service, and operational issues in coordination with relevant
teams (Sales, IS, Finance, Revenue Management).
4. Provide operational support to Business Partners by assisting with bookings, ticketing,
policies, system guidance, and addressing day-to-day operational concerns to ensure timely
follow-up and resolution.
5. Support frontline teams by handling complex bookings, reissues, refunds, disruption cases,
ancillary sales, and other customer-service matters that require advanced knowledge.
6. Manage CTO/ATO manpower, including preparation of staff rosters, ensuring adequate
staffing levels, efficient shift assignments, and uninterrupted service delivery.
7. Supervise daily revenue and operational activities, including sales reporting, queue
management, cash-handling compliance, ticketing accuracy, and error resolution.
8. Maintain strong and proactive relationships with Business Partners and corporate clients
through regular visits, provision of system support, product updates, feedback collection,
and partner education on Jambojet products and policies.
9. Drive and support station-level sales initiatives, marketing activations, and
customer-engagement activities aimed at increasing revenue, enhancing brand visibility, and
improving customer satisfaction.
10. Coordinate commercial and operational communication between station teams and the Key
sales executive or Station Supervisor, ensuring alignment, timely reporting, and execution of
sales and service priorities.
11. Ensure full compliance with company policies, operational standards, safety guidelines, and
service-level procedures across ATO/CTO and station sales activities.
12. Prepare and maintain accurate documentation and reports, including partner interactions,
operational logs, escalations, ticketing error trackers, follow-up records, and manpower
updates.
13. Participate in and support special projects, new system implementations, process
improvements, and initiatives aimed at enhancing station efficiency and customer
experience.
Know-how:
a) Technical Knowledge: Strong command of airline reservation and ticketing systems,
commercial sales processes, station operations, and revenue procedures.
b) Management Skills: Proven ability to supervise frontline sales and ticketing staff, manage
manpower, and coordinate daily operational activities efficiently.
c) Human Relations Skills: Excellent interpersonal and communication skills essential for guiding
internal teams and managing productive relationships with Business Partners.
d) Specialized Knowledge: Deep understanding of the travel industry, partner management, and
customer service best practices.
Problem-Solving:
a) Thinking Environment: Able to operate effectively in a dynamic, fast-paced commercial
environment with shifting priorities and high customer interaction.
b) Thinking Challenge: Demonstrates strong problem-solving capability in handling escalations,
managing operational disruptions, troubleshooting ticketing issues, and ensuring continuity
of frontline operations
Accountability:
a) Freedom to Act: Operates with a high degree of autonomy when overseeing station sales
operations in the absence of the Key sales executive, while adhering to company policies and
procedures.
b) Magnitude: Directly influences station sales performance, customer satisfaction levels,
Business Partner engagement, and overall operational efficiency.
c) Impact of Decisions: Decisions made affect station revenue, ticketing accuracy, customer
experience, partner relationships, and the integrity of commercial operations.
Qualifications:
a) Education: A minimum of a Degree in Business Administration, Travel and Tourism, or
Marketing, or a related field from a recognized institution.
b) Experience: At least 2 years’ experience in sales or helpdesk support, preferably in the
Aviation, Travel & Hospitality industry.
c) Certifications: Relevant industry certifications. Membership in professional bodies is an
added advantage.