Role Summary
Detail-oriented Sales & Operations Assistant with experience supporting bakery operations through order management, customer service, scheduling, inventory tracking, and record keeping. Skilled at coordinating daily administrative tasks, assisting staff and management, maintaining organized workflows, and ensuring smooth front-of-house and back-office operations in a start-up bakery environment.
What is Tandeli?
We started as an artisan microbakery based in Kitisuru. This May we opened our first retail outlet and coffee shop on Rhapta Rd that specialises in sourdough-based products, pastries & deli items and using the best of Kenyan produce & Gujarati ingredients.
Vision
To become the best artisan bakery in Nairobi, serve delicious coffee and share the best of heritage, home-cooked Gujarati dishes.
Operations
We are open Tues – Saturday weekly. The Admin assistant would be required to be available 5 days a week (45 hour working week).
Working Hours:
7.00am – 5.00pm
*Tues – Saturday initially (days may vary)
Key Responsibilities
Ideal candidate:
· Has a minimum of 2 years experience in a customer service or admin role in Kenya.
· Has experience using Odoo POS or similar system
· Understands basic accounting principles
· Has experience in the start-up environment
· Proficient with MS Office
· Detail-oriented individual
Key areas of responsibility:
E-COMMERCE SALES SUPPORT
· Helping take orders accurately for online sales using our CRM
· Helping new customers understand online ordering process via our website and how we operate i.e. when we bake, when they need to order by etc.
· Ensuring online payments are paid in advance and checking against proof of payment
· Responding to customer inquiries in person, by phone, and through email professionally and efficiently.
· Explaining products to customers & capturing customer feedback
DELIVERY SUPPORT
· Consolidating list of deliveries for each bake day making sure all client details and delivery instructions are captured accurately
· Liaising with delivery providers to coordinate deliveries for the day
o Sending delivery list the day before to delivery team and ensure receipt
o Helping with packing and double check packed orders
o Ensuring riders arrive on time and collect correct orders
· Communicating dispatch to clients and orders ready for collection
ADMIN SUPPORT
· Manage daily administrative operations to support smooth bakery workflow and customer service.
o Supporting with Odoo POS related-tasks
o Making statutory PAYE payments monthly
· Monitor inventory levels and coordinated supply orders with vendors.
o Supporting with purchase orders and stock management
· Respond to customer inquiries in person, by phone, and through email professionally and efficiently
· Maintain organized filing systems and updated bakery databases and reports.
· Support management with reporting, documentation, and day-to-day office tasks.
· Ensured compliance with hygiene, safety, and company procedures within the bakery environment.
Salary based on experience.
To Apply – please complete the online application form: CLICK HERE