Key position responsibilities
- Review customer accounts and ensure adherence to approved credit limits.
- Monitor daily customer balances and ensure goods are issued against available credit or deposit.
- Follow up with customers on overdue accounts and coordinate debt collection efforts.
- Ensure accurate allocation of payments and reconciliation of customer accounts.
- Maintain updated customer master data including credit limits, terms, and contacts.
- Prepare weekly and monthly reports on receivables, overdue accounts, and credit exposure.
- Recommend customers for credit limit review based on payment history and exposure.
- Liaise with sales to resolve customer disputes impacting collections.
- Enforce credit policy and escalate risks to supervisors as required.
- Perform any other duties assigned by the supervisor.
- Safeguard company receivables and cash flow.
- Ensure timely collection and proper application of receipts.
Qualifications, skills & experience
- Bachelor of Commerce or Business Administration (Accounting/Finance).
- 3-4 years’ experience in credit control, accounts receivable, collections, recovery, or related roles.
- Strong accounting and reconciliation skills.
- Knowledge of credit risk and customer analysis.
- Proficiency in Microsoft Excel and ERP systems (e.g., Navision).
- Strong analytical, communication, and negotiation skills.
- Demonstrated behaviours: common purpose, open communication, setting and achieving targets, sense of urgency and agility, accountability, collaborate effectively, result-driven mindset, trust and mutual respect, customer focused, innovation and continuous learning, and sense of belonging.