Location: Kabete, Kiambu County
Salary: Ksh 18,000 Gross
Start Date: Immediate
Application Deadline: 24th August 2026
Our client, a growing Internet Service Provider (ISP) based in Kiambu County, is looking for a Technical Administrative Assistant to support the day-to-day coordination of its technical and operations functions.
This role is ideal for someone who is organized, computer-literate and comfortable working in a fast-paced environment where administrative work is closely linked to technician schedules, customer service requests, service records and operational follow-ups.
Key Responsibilities
- Maintain and update technical and customer records, including installation, service and maintenance information.
- Coordinate technician schedules and assist with the daily allocation and follow-up of technical assignments.
- Monitor service requests and follow up on pending tasks to ensure timely resolution.
- Update internal systems and CRM records with accurate customer and service information.
- Receive and respond to routine customer and internal enquiries through calls, email and other communication channels.
- Prepare daily, weekly and monthly administrative and operational reports.
- Maintain organized digital and physical records for technical and customer-related documentation.
- Assist in tracking equipment, installation materials and other technical requirements.
- Coordinate communication between customers, technicians and the office to support smooth service delivery.
- Support general office administration and other operational tasks as assigned.
Qualifications & Requirements
- Diploma in Business Administration, Office Administration, Information Technology, ICT or a related field.
- At least 1 year of experience in administration, office support, operations coordination or a similar role.
- Good working knowledge of Microsoft Excel and Word.
- Experience using a CRM, ERP or other business management system will be an added advantage.
- Strong organizational and record-keeping skills.
- Good communication and customer service skills.
- Ability to coordinate multiple tasks and follow up consistently.
- High attention to detail and accuracy.
- Comfortable working with a technical/operations team and learning basic ISP-related processes.
- Ability to work with minimal supervision.
- Must be based in or around Kabete, Kiambu County, or be willing to relocate.
How to Apply
If you are organized, proactive and interested in supporting technical operations within a growing ISP, send your CV and a brief cover letter to hr@metricsmanagement.co.ke with the subject:
“Application – Technical Administrative Assistant”
Only shortlisted candidates will be contacted.