JOB TITLE: SENIOR DATA ANALYST-WENDI (01)
REPORTS TO: HEAD DATA ANALYTICS
JOB PURPOSE
§ The role is responsible for providing data analytics, performance
reporting and actionable insights to drive the growth and optimisation
of the Wallet business, with a focus on increasing active users,
transaction volumes and values, revenue generation, and delivering a
safe, reliable and seamless customer experience.
§ The role will monitor and analyse performance across the end-to-end
customer journey, including onboarding, wallet funding, payments,
transfers and cash-out; develop and maintain performance dashboards;
and translate transactional and customer data into actionable
recommendations that inform product development, marketing
strategies and management decision-making.
KEY RESPONSIBILITIES /KEY DELIVERABLES
§ Wallet Performance Analysis: Analyse customer and transaction data to
track wallet performance across acquisition, activation, usage, retention,
churn, transaction volumes, value and revenue, identifying trends and
opportunities for growth.
§ Customer Segmentation and Insights: Develop customer segments
based on behaviour, transaction patterns, value and channel usage to
inform targeted campaigns, product development and customer
engagement strategies.
§ Predictive and Advanced Analytics: Develop and maintain predictive
models for customer churn, dormancy, lifetime value and cross-selling
opportunities, translating model outputs into actionable business
recommendations and monitoring model performance.
§ Product and Campaign Effectiveness: Design and evaluate A/B tests,
cohort and funnel analyses to assess the effectiveness of product
features, pricing changes and promotions, identify customer journey
drop-off points, and recommend improvements.
§ Forecasting and Business Planning: Forecast transaction volumes,
revenue and agent/merchant liquidity requirements to support business
planning, growth initiatives and liquidity management.
§ Fraud and Anomaly Detection: Analyse transaction patterns and
support the development of rules and models to identify unusual
activities, escalating potential fraud risks to the relevant teams.
§ Reporting and Dashboard Development: Gather business reporting
requirements and develop dashboards and automated reports providing
timely insights into wallet performance, customer activity, revenue,
transaction trends and agent/merchant performance.
§ Data Quality and Reconciliation: Validate wallet data, support
transaction and balance reconciliations, identify data quality issues and
collaborate with Business Technology (BT) to resolve discrepancies and
improve data integrity.
§ Service Performance Monitoring: Analyse failed transactions, system
downtime and customer complaint trends to identify service delivery
gaps and recommend improvements to wallet reliability and customer
experience.
§ Stakeholder Engagement and Decision Support: Present clear,
evidence-based insights and recommendations to the wallet product
team and senior management to support informed decisions, product
optimisation and sustainable business growth.
§ Ad-hoc Business Analysis: Undertake ad-hoc data analysis and
investigations as required by the wallet team and management to
address emerging business questions and support strategic priorities.
§ Stakeholder Collaboration: Collaborate with Marketing, Product and
Customer Service teams to translate data insights into actionable
initiatives that improve customer engagement, wallet adoption,
retention and overall business performance.
BUSINESS BEHAVIOURS
§ Passion: Committed to excellence, delivering outstanding results and
making a positive impact on our customers and stakeholders.
§ Teamwork: Collaborates, mutual respect, and diverse perspectives, to
achieve shared success and deliver greater value to the Bank.
§ Integrity: Uphold honesty, transparency, and accountability, ensuring
ethical practices in every action.
§ Innovation: Embrace creativity and forward-thinking, continually seek
new solutions to enhance customer experience and drive business
growth.
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED
§ Bachelor’s degree in computer science, Data Science, Statistics, or a
related field from a recognized institution.
§ A master’s in data science, computer science, or a similar discipline is
advantageous.
§ Formal training in machine learning, artificial intelligence, data mining,
or statistical modeling.
§ Certification in MS Power BI, Tableau or Qlik Sense is an added
advantage.
§ A minimum of five (5) years’ experience as a Data or Business Analyst,
ideally in banking, mobile money, payments or fintech.
§ Hands-on experience analysing high-volume transaction data.
§ Understanding of digital wallet or mobile money operations.
§ Strong in SQL and Python or R for data analysis and modelling
§ Proficiency in at least one BI tool (Power BI or Qlik Sense).
§ Solid statistics: hypothesis testing, regression, and experimental design.
§ Practical experience with machine learning techniques.
§ Good grasp of data quality and validation practices.
THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE APPLICATION
§ Cover letter, Detailed CV, and Copies of academic documents all as one
file.
MODE OF APPLICATION
§ Online applications addressed to Chief People & Strategy Officer, Pearl
Bank Uganda.
§ Send application to hr@pearlbank.com with job title as subject.
§ Closing Date: Tuesday 3rd November 2026 at 5:00pm.
§ Only shortlisted candidates will be contacted.
Pearl Bank Uganda Ltd is an equal opportunity employer.
