Job Title/Position: Quality Assurance retail shops & stores, bulk bins and wholesale outlets auditor
Department/Division: Quality
Name of Job Holder:
Reports to: Head of Quality
No of Employees Supervised: N/A
Date of Job Description: June, 2024
Core Responsibilities
1. Coordination of quality and safety Activities
- Proactively liaise on daily quality & safety operational activities with shops, back office, quality team and warehouses managers
- Liaise with Systems Coordinator and ensure proper documentation of quality assurance and traceability records in all shifts and areas of work according to Healthy U systems and that they are approved, maintained and closed at all times (Quality records, CAPA records, RCA records, Traceability records, Audits reports among others)
> In liaison with the quality team, handle of all quality related NCPs and customer complaints in retail shops & stores, back offices, bulk bins and warehouses and follow up on the corrective actions’ implementation/ verification.
2. Quality and safety compliance
- Monitor qualitatively all the supermarkets and retail shops & stores, back offices & bulk bins internal quality processes to ensure quality compliance of the final products outputs
- As scheduled (weekly, monthly, quarterly and annually) carryout warehouse, retail shops, back offices & bulk bins GMP (eg. hygiene & infestation, traceability, FIFO/FEFO among others) audits and prepare reports to the quality head for further actions.
- Ensure the quality & hygiene policies/protocols are observed at retail shops & stores, back offices & bulk bins
- Carry out inline quality assurance monitoring roles for all the processes including and not limited to weights, sampling, coding and coding verification of samples & products, basic analysis for purposes of process approvals and final quality checks/approvals before shelf placement of products at the retail shops & stores and bulk bins.
- Ensure work instructions, procedures and timely records are in-place and are well followed by the retail shops, back offices & bulk bins and warehouses staff.
3. Training & Evaluation
- Schedule quarterly and need basis quality and safety technical trainings
- Carryout quarterly technical and quality trainings and evaluation for quality retail shops & wholesale outlets staff to help them understand and implement the quality, hygiene and safety standards of the products as per company laid policies.
4. QMS (Quality Management Systems) & FSMS (Food Safety Management Systems) Compliance
- Reporting any identified critical compliance risks and recommendations to the Quality head
- Ensure there is continuous Improvement efforts within Retail shops and Wholesale Outlets
> Revain and operation to runny.
- Revision and updating of the quality assurance documents and procedures/ work instructions in retail shops, back office, bulk bins and warehouses.
- Monitoring of the NCPs, market returns, damages and conduct root cause analysis ensuring CAPA are effectively closed.
- Prepare weekly, monthly, quarterly and yearly retail market returns, GMP, Quality & Safety analysis and give recommendations on improvements
- Contribute to the realization of the Quality Department budget and Cost Saving targets; by ensuring reduction of NCPs, market returns and zero recalls at wholesale and retail outlets.
- To keep at all times the Quality head informed in liaison with the quality team with respect to company property including breakdowns, tear and wear, calibration.
- Supervision of outside agencies and third-party repairs and services are done well i.e. maintenance, servicing, cleaning and fumigation/ pest control
- Assuring ongoing compliance with quality and industry regulatory requirements.
- Ensuring compliance of all products (imports & inhouse processed/ repackaging) with the existing Quality programs (GMP/HACP/ISO 9001:2015, ISO 22000:2018)
and Healthy U
approved policies, procedures and that they are followed at all times within the operational areas.
- Ensure work is done in accordance with regulatory & statutory standards and other guidelines required by Law and by Healthy U Ltd (e.g. HACCP, GMP, HSE, OSHA, Pharmacy & poisons Board among others)
- Provide data and analysis on KPI’s and makes sure all retails shops
5. Waste Management (dry, liquid & plastic waste)
• Following the company & regulatory protocols and in liaison with the quality manager, procurement/finance head, security and warehouse head; assist in the waste disposal process at the warehouses and retail shops/ stores, back office & bulk bins and sharing the quantitively/ qualitative records of the same with the relevant stakeholders including the Quality head.
6. Traceability/ Stock Rotation
- Ensuring specific stock rotation system that includes FEFO principles in conjunction with FIFO requirements are followed in retail shops/ stores, back office and Bulk Bins as per the established SAP programs.
- Ensure the traceability procedure and records are implemented at the retail shops/ stores, back office and Bulk Bins.
7. Communication:
- Communicate quality-related information and expectations to all levels of the organization.
- Collaborate with other departments to address cross-functional quality issues.
8. Other duties assigned by quality manager.
If you’re passionate about quality, food safety and operational excellence, we’d love to hear from you.
Interested candidates can send their CVs to hr@healthy-u2000.com