OPERATIONS MANAGER
Location: Uganda
Lead campaigns. Drive performance. Make an impact.
Interactive Communications (K) Ltd is seeking a dynamic and results-driven Operations Manager to oversee the end-to-end delivery of client campaigns and ensure the smooth, efficient and profitable running of ICL Uganda.
KEY RESPONSIBILITIES
Campaign & Project Delivery
Plan and execute client campaigns, activations, merchandising, sampling and trade marketing across Kampala and up-country. Ensure on-time delivery, budget control and quality standards.
Team Leadership & Field Management
Lead and develop field teams, set targets, monitor performance, manage attendance, payroll inputs and ensure a culture of safety. accountability and professionalism.
Reporting, Data & Performance Tracking Collect and verify field data, prepare reports, analyse results and maintain dashboards for all active projects.
Client & Stakeholder Management
Be the operational link for clients, distributors and trade partners. Handle queries, escalations and participate in client review meetings.
QUALIFICATIONS & EXPERIENCE
Education
• Bachelor’s degree in Business Administration, Marketing, Project Management, Supply Chain, Communications or a related field (required).
Experience
- Minimum 5 years’ experience in operations or project management, with at least 3 years in a marketing. advertising, BTL, activation, FMCG or trade marketing environment.
- At least 2 years in a supervisory/management role leading large, mobile field teams.
- Proven track record of delivering multi-site campaigns across Uganda within budget and deadline.
- Experience with FMCG brands, distributors and retail/ trade channels (an added advantage).
Be part of a winning team
Great people.
Real opportunities.
iC
INCATIONS
Budget, Cost & Financial Control
Prepare and monitor budgets, verify expenses, manage advances and identify cost-saving opportunities while protecting project margins.
Logistics, Procurement & Asset Management Coordinate procurement, manage vehicles, stock and assets, and work with suppliers and vendors.
Quality Assurance, Compliance & Risk Develop SOPs, conduct audits and spot checks, ensure regulatory compliance (KCCA, URA, UNBS, NDA, labour laws), enforce health & safety and manage incident reporting.
Process Improvement & Business Growth Improve systems and tools, introduce digital solutions, support new-business pitches and contribute to strategy and capacity planning.
SKILLS & COMPETENCIES
Technical Skills
Strong project planning, scheduling and resource allocation skills.
Advanced Excel (formulas, pivot tables, data cleaning) and PowerPoint; competent in Word, Google Workspace and WhatsApp-based reporting.
Ability to analyse sales and field data and convert it into clear client-ready reports.
Sound budgeting, costing and financial control skills.
Working knowledge of Kampala and up-country markets, outlets, routes and trade structures.
Send your CV to : hr@ic.co.ke
Subject: OPERATIONS MANAGER UGANDA