IT MANAGER
Provide strategic leadership for the company’s ICT infrastructure, systems, cybersecurity, and technical support across Head Office, warehouses, and branches. Ensure reliable, secure, and efficient technology services that support business operations and growth.
1. Key Responsibilities
- Lead ICT strategy, policies, budgets, and continuity plans.
- Manage infrastructure, networks, servers, connectivity, and hardware.
- Oversee cybersecurity, data protection, access control, and ICT risk.
- Manage helpdesk support, system upgrades, and digital transformation.
- Ensure backups, disaster recovery, and business continuity.
- Oversee ICT assets, vendors, CCTV, biometrics, and access systems.
2. Qualifications & Experience
Bachelor’s degree in IT, Computer Science, Information Systems, or related field.
- Minimum 7 years’ ICT experience, including at least 3 years in management.
- Multi-branch retail, FMCG, or distribution experience preferred.
- CCNA, Microsoft, ITIL, CompTIA, or cybersecurity certifications are an added advantage.
3. Skills & Competencies
• ICT leadership and strategic planning.
- Network and systems administration.
- Cybersecurity and risk management.
- Project and vendor management.
- Problem-solving, communication, and leadership.
- Budget, resource management, and customer service orientation.
4. Key Performance Indicators (KPls)
- 99.5%+ network availability.
- ICT tickets resolved within agreed SLAs.
- Zero critical data loss incidents.
- Projects delivered on time and within budget.
- 100% successful backups and restore tests.
- Timely onboarding/offboarding and strong user satisfaction.
5. How to Apply
Interested candidates should submit their updated
CV to jobs@citywalk.co.ke.
Kindly indicate “IT MANAGER” in the subject line.