IT ASSISTANT
Westlands – Nairobi
Job Purpose
We are looking for a proactive, reliable, and technically skilled IT Assistant to join our team an provide day-to-day technical support across our branches and Head Office.
The successful candidate will assist in maintaining
IT systems, hardware, software, networks, CCTV ERP applications, internet connectivity, and other technology infrastructure to ensure smooth and uninterrupted business operations.
Key Responsibilities:
1. IT Technical Support
Provide first-level user support and troubleshoot computers, software, printers, scanners, connectivity, and user-access issues.
2. Network & Internet Support support LAN, Wi-Fi, routers, switches, and branch internet connectivity while coordinating resolution of network interruptions.
other business applications, including basic troubleshooting and system upgrades.
4. CCTV & Security Systems
Monitor CCTV functionality, resolve basic faults, support footage retrieval, and escalate major security-system issues.
5.Hardware & Software Management
Maintain IT equipment, approved software, asset records, and coordinate repairs, replacements, and equipment allocation.
6. Data Security & IT Controls
Support user-access controls, antivirus protection, backups, cybersecurity procedures, and responsible use of company systems.
7. Branch IT Support
Provide technical support to branches and assist with IT setup for new locations, including computers, POS, networks, printers, CCTV, and internet
8. IT Inventory & Documentation
Maintain accurate IT asset records, support logs, equipment movements, repairs, and periodic IT reports.
Key Qualifications
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
- 1-3 years of relevant IT support experience, preferably in a retail, FMCG, hospitality, or multi-branch environment.
- Practical knowledge of computer hardware, software, networking, and troubleshooting.
- Experience supporting POS and ERP systems will be an added advantage.
- Basic knowledge of CCTV and access-control systems is an advantage.
- Good knowledge of Microsoft Office and Windows operating systems.
- Ability to troubleshoot technical problems independently and escalate appropriately.
- Valid certification in IT support, networking, or related areas will be an added advantage.
How to Apply:
Send CV and a brief cover letter indicating the position applied for to jobs@citywalk.co.ke
Deadline: 17th August 2026