ICT Support Associate
Aga Khan Schools
The position
The Aga Khan Schools in Kenya operates five schools and one residential school, offering both the national and international curricula from nursery to secondary.
The Aga Khan School, Kisumu provides high-quality education to students from nursery to primary (Playgroup to Grade 9). It offers the Competency Based Curriculum (CBC) and aims to nurture the holistic development of its students from an early age.
The Aga Khan School, Kisumu has an opening for the position of:
- ICT Support Associate Reporting to the ICT Manager, the successful candidate will play a key role in delivering effective ICT support across the school, ensuring the smooth operation of digital infrastructure, and empowering staff and students to make the most of technology in teaching, learning, and daily operations.
Functional Skills And Attributes2. Interpersonal and Communication Skills3. Analytical and Problem-Solving Skills
- Technical Proficiency
- Proficiency in the installation, configuration and maintenance of ICT hardware, software, and networks.
- Sound knowledge of cybersecurity best practices and data protection compliance.
- Ability to manage ICT assets, maintain accurate inventory, and coordinate ICT equipment repairs.
- Strong user support skills; developing ICT procedures, delivering training, promoting effective technology use.
- Familiarity with server infrastructure and wireless access point management (e.g. Aruba networks).
- Ability to train and build capacity among non-technical users.
- Strong communication skills; effective collaboration with internal teams and external vendors.
- Professional, proactive and responsive approach to service delivery.
- Keen attention to detail and accuracy in diagnosing and resolving ICT issues.
- Capacity to prioritize multiple tasks and respond effectively to emergencies.
The requirements
Qualifications
- Diploma in Computer Science, Information Technology, or a related field. Bachelor’s degree is an added advantage
- Relevant certifications such as CCNA, Microsoft Systems Engineering, ITIL
EXPERIENCE:
- Minimum of 2 years’ experience similar role. Previous experience working in a school environment will be an added advantage.
- Proven experience managing network infrastructure and user support in an institutional setting.
Sector
Social Development
About The Agency
The Aga Khan Schools (AKS), an agency of the Aga Khan Development Network (AKDN), is a global education system of schools, hostels and non-formal education programmes, serving more than 120,000 learners annually across 12 countries in East Africa, the Middle East, and South and Central Asia. Supported by over 7,000 teachers and staff, alongside dedicated volunteers, AKS is committed to improving quality of life through education by expanding access to high-quality, values-based learning that prepares learners to contribute meaningfully to their communities and an increasingly interconnected world. More information..
Region
Eastern Africa
Location
Kenya
Salary
Salary and package to attract the best candidate
Job Expires
14-Oct-2026