Reporting to the Branch Operations Manager/ Officer, the role is responsible for growing the dfcu agent Banking channel, monitor the agent network and enforce compliance with the Bank Of Uganda Agent Banking guidelines.
Duty Station: All Regions
KEY ACCOUNTABILITIES:
- Drive business growth through agent and customer acquisition.
- Monitor and supervise agents to ensure compliance.
- Maintain an active agent network in order to meet the minimum agent utilization target.
- Act as first level of support to agents and customers in order to resolve agent and customer queries.
- Coordinate the distribution of Agent branding collateral and ensure compliance to branding guidelines and bank set agent operating procedures.
- Coordinate the distribution of Agents business tools e.g. Point of Sale (POS) terminals, transaction books etc in order to maintain an active agent network.
- Prepare reports on branch/regional Agent performance, and share with relevant business stakeholders in order to achieve an active agent network.
- Carryout competitor analysis to improve product/service features.
- Identify new market opportunities to support the channel’s expansion.
- Monitor and enforce agents’ adherence to the Bank of Uganda prudential guidelines.
- Directly work with the different teams involved in agent banking network management (ANMs, Branch Staff) to maintain a productive and compliant Agent Channel.
- Undertake additional duties and/or transfer you to other duties compatible with your skills and experience within dfcu more generally as the Bank shall in its absolute discretion determine.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
- A Bachelor’s Degree.
- Minimum of one (1) year of professional work experience within the banking industry.
- Ability to ride a motorcycle, with the appropriate riding license where required.
- Strong reporting and analytical skills.
- Proficiency in Microsoft Office applications.
- Good negotiation, sales, and customer engagement skills.
- Excellent presentation and communication skills.
- Relationship Building.
- Customer Intimacy.
- Drive for Results.
- Continuous Learning.
- Accountability.
INVITATION
If you believe you meet the requirements as noted above, please use the link below to apply.
Once there, click on “Career Opportunities” to get started. (We recommend using Google Chrome for the best experience.)
Deadline: Friday 30th October 2026
Only short-listed candidates will be contacted.