Account Manager

KNOWLEDGE AREAS:

• Understanding of integrated marketing and its core disciplines, including advertising, digital marketing, public relations, and brand communications.
• Client relationship management and delivery of strategic communication initiatives.
• Project planning, commercial management, and budget control.
• Talent management, team collaboration, and stakeholder relationship building.

ACCOUNTABILITY:

Reports to:
General Manager – Operations

KEY DUTIES & RESPONSIBILITIES:

Client Management & Delivery of Client Strategy

• Continuously build knowledge of the client’s brand, products, services, and marketplace.
• Understand, articulate, and support the implementation of client strategies while providing strategic insight where required.
• Develop a deep understanding of clients’ businesses, industry trends, market dynamics, and competitive landscapes.
• Identify client challenges, participate in brainstorming sessions, and evaluate creative ideas alongside internal teams and clients.
• Respond promptly and professionally to client requests, ensuring they remain informed on project progress and deliverables.
• Act as a trusted day-to-day advisor, supporting the successful implementation of client activities.
• Assist in the development and execution of integrated strategic communication plans across multiple business functions.

Project & Commercial Management

• Manage project timelines, budgets, and resources to ensure efficient delivery of all assigned work.
• Ensure projects are completed on schedule, within scope, and within approved budgets.
• Monitor work in progress to ensure all completed work can be reconciled and billed accurately.
• Ensure invoices are issued promptly and correctly.
• Coordinate reconciliation meetings with suppliers where required to maintain accurate financial records.

Talent Management & Relationship Building

• Lead and inspire cross-functional project teams to consistently deliver exceptional client outcomes.
• Create actionable development plans for team members through regular coaching, mentoring, and constructive feedback.
• Delegate responsibilities effectively while maintaining accountability across the team.
• Ensure clear and consistent communication by distributing contact reports, briefs, meeting minutes, timing plans, and market updates.
• Motivate project teams during challenging periods while maintaining project momentum and team morale.
• Build and maintain strong relationships with clients, suppliers, and both internal and external stakeholders.
• Foster positive, professional, and long-lasting client relationships that support business growth.

REQUIRED ATTRIBUTES:

• Confident and assertive with the ability to champion the Agency’s ideas, recommendations, and value proposition.
• Strong collaborative mindset with the ability to achieve results through effective teamwork.
• Demonstrated experience in planning, strategic insight, and business analysis.
• Previous experience within an integrated marketing, advertising, communications, or public relations agency.
• Working knowledge of agency planning frameworks, processes, and capabilities.
• Excellent presentation and communication skills with the ability to simplify complex ideas for diverse audiences.
• Strong storytelling and strategic thinking skills with the ability to develop compelling narratives that secure client buy-in.

To Apply:

Interested candidates are invited to submit their CV to recruitment@oxygene.africa by 17^th July 2026.