CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
About the Role
The P & C Associate provides support to the respective business partner in managing administrative tasks and providing support across various P & C functions related to managing the employee life cycle within the organization.
Key Responsibilities:
Performance Management
- Coordinate the end-to-end performance management process, including KPI setting, periodic performance reviews, appraisals and probation reviews, ensuring timely completion.
- Support managers in identifying performance gaps and managing Performance Improvement Plans (PIPs), including setting measurable improvement targets and monitoring progress.
- Track and analyze performance outcomes, maintain accurate records, and prepare performance reports to support management decisions
Payroll Management
- Ensure the accurate, timely and confidential processing of employee payroll while maintaining effective payroll controls, and accurate employee records
- Compute and process statutory deductions, including PAYE, NSSF, Local Service Tax (LST) and other applicable deductions.
Administrative support
- Coordinate day-to-day office operations, including facilities, utilities, office equipment, supplies, repairs and maintenance to ensure a safe and conducive working environment.
- Draft and issue all generic HR letters and documents requested within agreed timelines
- To coordinate learning and development initiatives that address identified skills gaps, enhance employee capability and performance, support career and succession development
Employee Relations Support
- To support effective employee relations by ensuring fair and consistent application of HR policies, timely resolution of employee concerns, proper management of disciplinary and grievance processes
- Escalate more complex issues to the relevant P & C leaders
- Support employee engagement activities and communications
Staff travel and accommodation
- Ensuring hotel bookings and reservations are initiated within 24 hours after approval of travel requisition form
- Ensuring HR Payments are raised in case360 within 24 hours after approval and following up with relevant stakeholders to ensure payment
Recruitment & Talent development
- Coordinate the end-to-end recruitment process, including job advertising, shortlisting, interviews, reference/background checks, selection and offer management.
- Work with hiring managers to identify staffing needs, maintain a strong talent pipeline and ensure vacancies are filled within agreed turnaround times.
- Maintain accurate recruitment records, monitor recruitment metrics, and ensure all hiring processes comply with approved HR policies, budgets and fair recruitment practices.
- Coordinate learning and development initiatives that address identified skills gaps, enhance employee capability and performance, support career and succession development
Audit, Compliance & Risk Management
- Ensuring 100% availability and traceability of drafted letters in staff files
- Notifying the relevant persons of contract expires at least one month before due date
- Provide comprehensive quarterly updates on risk and compliance issues across all channels in the region. This ensures mitigation of risks.
- Provide necessary information and documentation to auditors /Risk & Compliance when required.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
- Bachelor’s degree in Human Resource Management
- 1 – 3 years of relevant experience
Skills and Competencies
- Excellent planning and organizational skills.
- High attention to detail and confidentiality in handling records.
- Effective communication and interpersonal skills.
- Strong organizational and time-management skills.
- Proficiency in basic HR software and willingness to embrace new technology.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 12th November, 2026. Please note only short listed candidates will be contacted. If you do not hear from us by 30th November,2026 consider your application unsuccessful.