Nairobi, Kenya
The Telesales Representative will be responsible for growing our customer base and revenue by engaging pharmacies, healthcare institutions and other trade clients by telephone, while building strong and lasting customer relationships.
KEY RESPONSIBILITIES
- Prospecting & lead qualification: make outbound and cold calls to identify prospective pharmacies, clinics, and institutional buyers, assessing demand and buying potential.
- Sales presentation & closing: present our products, negotiate terms and close orders to meet sales targets.
- Account management & retention: manage existing accounts to secure repeat orders and identify upselling and cross-selling opportunities.
- Inbound enquiries & order processing: handle incoming customer calls, provide product, pricing and availability information, and process orders, changes and returns in line with company procedures.
- Pipeline management: maintain an accurate sales pipeline in the CRM, tracking quotations and follow-ups through to order confirmation.
- Performance reporting: report on KPls including call activity, conversion rate and revenue against assigned monthly targets.
QUALIFICATIONS & EXPERIENCE
- Diploma or certificate in Sales & Marketing, Business Administration, Communication or a related discipline
- A minimum of 1 year’s experience in telesales, inside sales or customer service; experience in the pharmaceutical or healthcare sector is an added advantage
- Proven telesales capability, including outbound and cold calling, objection handling, negotiation and closing
- Strong communication skills and a consultative selling approach, able to understand customer needs and recommend suitable products
- Proficiency in CRM systems and Microsoft Office (Excel, Word, Outlook)
- Results-driven, with strong time management, follow-up discipline and a record of meeting sales targets
- Fluent in both English and Kiswahili
HOW TO APPLY
Send your CV to hr@saipharm.com with the subject line “Telesales Representative”
Deadline: 31st October 2026