Purpose of the job:
TeamOne is the DID’s flagship initiative for connecting UNICEF’s global digital expertise and delivering timely, high-quality support to Country Offices. The Digital Impact Officer will help manage and improve the digital advisory service by monitoring requests and service levels, analyzing usage and user feedback, maintaining clear workflows and guidance, and connecting programme teams with the right expertise. The role will also support the identification, assessment and sustainable scale-up of digital, data and AI solutions through broader advisory support, including knowledge management, that strengthen programme delivery, systems and monitoring.
This position reports to the Digital Impact Manager in the Digital Centre of Excellence in Nairobi, Kenya.
Key responsibilities include:
- TeamOne Advisory Support
- Digital, Data and AI Solution Support:
- Knowledge Management, Digital Capacity Building and Learning
If you would like to know more about this position, please review the complete Job Description here: 
Classified Job Descriptions – 18757 Digital Impact Officer__.pdf
To qualify as a champion for every child you will have…
Minimum requirements
- Education: A university degree (Bachelor’s Degree or equivalent) is required in Digital Transformation, Business Analysis, ICT Management, Computer Science, Innovation, Digital Development, International Development or another relevant technical field.
- Work Experience: A minimum of 2 years of professional experience in information communication technology for development (ICT4D) in a large international organization or corporation is required, including:
– Experience identifying, designing and implementing solutions for large-scale projects with technical components.
– Experience coordinating the work of external vendors and software developers and experience supporting business analysis, budgets, contracts, project management and procurement.
– Experience with ICT, mobile and web-based technologies, particularly designing or deploying tools appropriate to the region.
– Exposure to UNICEF, UN or other INGO programmatic areas, including in health, nutrition, child protection and education.
– Experience applying technical solutions to address programmatic issues - Skills: The successful candidate will be expected to demonstrate skills aligned with the UNICEF Digital Skills Taxonomy, including Digital Cross-functional capabilities such as AI Literacy, Business Analysis, Business Continuity Planning, Capacity Building, Digital Advisory, Digital Measurement, Evaluation and Insight, Digital Transformation and Enablement, Emergency Preparedness and Disaster Recovery Planning, Global Digital Readiness and Inclusion, Knowledge Management, Procurement and Sourcing, Project Management, and Stakeholder and Business Focus. The role also requires Digital Operations expertise, including Telecoms Equipment Maintenance, Digital Solutions, Human-Centered Design (HCD), Information Security, and IT Quality Assurance and Management. The ideal candidate demonstrates strong personal and soft skills, including analytical thinking, effective communication, and a commitment to continuous learning.
- Language Requirements: Proficiency in English is required.
Desirables
- Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
- Experience in Open Source, mobile and emerging technology applied to UNICEF programme areas is desirable.
- Experience with RapidPro, Primero, DHIS2, ODK and other digital public good technologies, and deploying, maintaining and scaling these technologies is considered an asset.
- Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.
For every Child, you demonstrate…
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
UNICEF competencies required for this post are…
(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others
(8) Nurtures, leads and manages people
Familiarize yourself with our competency framework and its different levels.
UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.
UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, discrimination, fraud, corruption and other forms of serious misconduct.UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference, safeguarding and background verification checks. These checks may include verification of academic credentials and employment history, screening against relevant United Nations misconduct databases, and requests for misconduct disclosures from current and former employers, professional associations, other relevant organizations and participating organizations under inter-agency safeguarding initiatives, including the Misconduct Disclosure Scheme (MDS), where applicable. Appointment, selection and continued engagement are subject to the satisfactory completion of all required checks. Selected candidates may be required to provide additional information and consent to enable UNICEF to undertake these checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments are conditional on the selected candidates willingness to comply with current or future vaccination requirements, should UNICEF mandate it for personnel. Failure to comply with such requirements, where applicable and without a duly approved medical exemption from the relevant UN authority, will result in the cancellation of the selection or may lead to other administrative measures, including separation from service.
Remarks:
As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable female candidates are encouraged to apply.
Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.
Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
Additional information about working for UNICEF can be found here.
Advertised: E. Africa Standard Time
Deadline: E. Africa Standard Time