Patient Care & Call Centre Officer
Location: Kerugoya, Kenya
ABOUT US
African Centre for Endometriosis (ACE) and Maple Grove Gynaecological Centre are leading specialist centres providing advanced laparoscopic pelvic floor surgeries, endometriosis management, and gynaecological surgery.
We are looking for a compassionate, customer-focused, and highly organized individual to join our Patient Care Team.
KEY RESPONSIBILITIES
Receive and manage patient enquiries via phone, WhatsApp, email, and in person.
Schedule, confirm, and coordinate consultations, procedures, scans, surgeries, and follow-up appointments.
Provide information on hospital services, appointments, and patient procedures.
Coordinate communication between patients and clinical teams.
Follow up on appointments, patient concerns, and feedback.
Handle customer complaints professionally and ensure timely resolution.
Maintain confidentiality and comply with hospital policies and the Data Protection Act.
QUALIFICATIONS & EXPERIENCE
Diploma or Bachelor’s Degree in Healthcare Administration, Health Management, Business Administration,
Customer Service, Public Relations, Health Records, Community Health, Hospitality Management, Nursing, or a related field.
Minimum of 2 years’ experience in a hospital, healthcare facility, medical call centre, or customer service
environment.
Experience in hospital call care management or appointment scheduling systems is an added advantage.
SKILLS & COMPETENCIES
Excellent communication and interpersonal skills.
Strong customer service and telephone etiquette.
Good computer skills, including Microsoft Office.
Ability to multitask and work in a fast-paced environment.
Excellent organizational, problem-solving, and time management skills.
High level of professionalism, empathy, integrity, and attention to detail.
Ability to work both independently and as part of a multidisciplinary team.
WHAT WE OFFER
A rewarding career in a leading specialist women’s healthcare centre.
A supportive and collaborative work environment.
Opportunities for professional growth and continuous learning.
APPLICATION PROCEDURE
Interested candidates should submit:
Application Letter
Updated CV
Copies of Academic and Professional Certificates Email applications to: recruitment@acegyn.com
Subject: Application – Patient Care & Call Centre Officer
Application Deadline: 12th October 2026
Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.