Role Purpose
This role is the day-to-day face of Wavu’s aggregation shop — the person who receives fish stock, serves customers, and keeps the shop running smoothly and accurately. It’s a front-line role: reliability, honesty, and good customer service matter more here than formal qualifications, though a background in food handling, sales, or digital marketing is a plus.
Key Responsibilities
- Receive, inspect, and log incoming fish stock deliveries at the shop, ensuring quality and accurate record-keeping in Wavu’s Purchases Log
- Handle day-to-day retail sales of fish and related products to walk-in customers
- Maintain proper food handling, hygiene, and storage standards at the shop at all times
- Handle cash and M-Pesa payments accurately, reconciling daily sales against Wavu’s Sales Log
- Build relationships with regular customers and carry out local outreach — including, as the role grows, proactively engaging fish traders and buyers to convert them into regular Wavu customers
- Promote Wavu and the shop’s products through simple digital channels (e.g. WhatsApp Status, Facebook, Instagram) to help drive local visibility and footfall
- Keep the shop clean, organized, and presentable at all times
- Monitor stock levels and flag re-supply needs
- Report daily or weekly sales summaries, and flag any issues (spoilage, complaints, stockouts) promptly
Qualifications & Experience
Required:
- Minimum KCSE certificate
- Basic numeracy and ability to handle cash and M-Pesa transactions accurately
- Honest, reliable, and punctual
- Good interpersonal skills and a customer-service mindset
- Basic sales ability — comfortable approaching new or unfamiliar customers, making a simple pitch, and following up to close a sale, as the role is expected to grow into direct outreach to fish traders and buyers
- Basic digital marketing skills — comfortable using WhatsApp Status, Facebook, or Instagram to promote products and help drive local sales
An advantage, not required:
- Certificate in Food Quality & Handling, Hospitality, or a related field
- Prior experience in retail, customer service, or a shop/market environment
- Prior experience with social media or digital promotion
What Success Looks Like (KPIs)
Performance in this role will be reviewed quarterly against the following:
- Daily/weekly sales value against an agreed target
- Accuracy and timeliness of stock receipt logging and cash/M-Pesa reconciliation
- Customer footfall and repeat-customer rate
- Shop hygiene and food-safety standards (spot-checked)
- Stock spoilage or wastage kept below an agreed threshold
- Growth in sales attributable to outreach and digital promotion efforts
Specific numeric targets will be agreed between the Employee and the CEO at the start of each review period.
How to Apply
Send your CV and a short note telling us why you would be a great fit to fish@wavu.blue
Applications are reviewed as they are received, early applications are encouraged.