Position: Senior System Analyst
Jubilee Group was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa.
Jubilee Group has spread its sphere of influence throughout the region to become the largest Composite insurer in East
Africa, handling Life, Pensions, Asset Management and Medical Insurance. Today, Jubilee is the number one insurer in East
Africa with over 1.9 million clients. Jubilee Group has a network of offices in Kenya, Uganda, Tanzania, Burundi. It is the only
ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar
es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and
risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania. For more information, visit
www.JubileeInsurance.com.
We currently have an exciting career opportunity for a Senior System Analyst within Jubilee Life Insurance Limited. The
position holder will report to the Senior Manager- Long Term Applications and will be based at our Head Office in Nairobi.
Role Purpose
The role holder will be responsible for conducting in-depth system analysis to improve organizational operations, develop
efficient workflows and ensure robust system performance. This role will involve gathering and analysing business
requirements, designing system workflows, coding small-scale solutions, and supporting the implementation of system
enhancements. The role demands strong technical expertise, including coding and scripting capabilities, as well as a keen
understanding of business needs to bridge the gap between technical teams and business stakeholders.
Main Responsibilities
Strategy
• Develop and refine system analysis methodologies to align with the organization’s strategic goals.
• Research and recommend emerging technologies, focusing on software development frameworks and coding
practices that can enhance business processes.
• Provide actionable insights on system performance metrics and propose innovative solutions to improve efficiency.
• Identify areas for automation and optimization within workflows, leveraging coding where necessary.
Operational
• Conduct in-depth analysis of business processes to define system requirements and identify areas for improvement.
• Collaborate with IT teams to design, test, and implement system solutions, ensuring alignment with business
objectives.
• Develop workflow diagrams and models to visualize and improve end-to-end system functionality.
• Write, test, and deploy code or scripts for system enhancements, troubleshooting, and automation tasks.
Job Ref. No: JLIL 428
• Continuously monitor system performance and proactively address bugs or inefficiencies through updates or coding
fixes.
• Assist with system integrations and ensure smooth data exchange between platforms using APIs and other
integration tools.
• Prepare user manuals and technical documentation, including system workflows and coding references.
• Facilitate training for end-users to ensure effective adoption of new systems or enhancements.
Corporate Governance
• Ensure all systems and processes comply with data protection regulations, industry standards, and organizational
policies.
• Regularly review system policies to ensure they meet evolving legal and regulatory requirements.
• Participate in internal audits to verify adherence to governance frameworks and identify areas for improvement.
• Collaborate with compliance and risk teams to mitigate potential vulnerabilities in code or system design.
People & Culture
• Cross-Functional Collaboration: Actively participate in cross-functional project teams to drive collaboration,
innovation, and accountability across departments and the Group.
• Employee Collaboration Index: Participate in a minimum of 2 company projects per year with an 80% success rate
and engage in at least 1 Group-wide project per year.
• Skills and Competency Development Index: 100% compliance with your training plan annually to support personal
and professional growth, ensuring alignment with career paths and future challenges.
• Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values (e.g.,
innovation, teamwork, excellence) into project execution and team dynamics.
• Conflict Resolution: Address interpersonal or project-related conflicts constructively, maintaining team morale and
focus on shared goals.
• Resource Advocacy: Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team
success.
Key Competencies
1. Coding Skills. Ability to write, test, and debug code for system enhancements and automation.
2. Analytical Expertise. Proficiency in breaking down complex problems and proposing data-driven solutions.
3. Business Acumen. Understanding of how technical systems impact business operations and outcomes.
4. Project Management. Skilled in managing time and resources to meet project deadlines.
5. Continuous Learning. Commitment to staying updated on evolving coding practices and system trends.
Academic Background & Relevant Qualifications
• Bachelor’s or Master’s degree in Computer Science, Information Systems, Software Engineering, or a related field.
• Certifications in programming and systems-related domains (e.g., OCP Java, Microsoft Azure, AWS, Agile certifications)
will be an added advantage.
• Experience with programming languages (Java, JavaScript, PL/SQL).
• Familiarity with relational database management systems (e.g., SQL, PLSQL).
• Knowledge of APIs and system integration techniques.
• Hands-on experience in system workflow modelling tools and coding frameworks.
• Minimum of 2-5 years of experience in system analysis or a related field.
• Proven experience in coding and scripting for system enhancements and workflow automation.
• Familiarity with system workflows and process optimization techniques.
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com
quoting the Job Reference Number and Position by 28th August 2026.
Only shortlisted candidates will be contacted.
