About Triply
Triply is a high-growth travel technology platform enabling travel businesses to operate more
efficiently and scale sustainably. Our solution integrates global payment collection, automated
quotations, and flight and hotel bookings into a unified ecosystem.
As we expand, we are seeking a commercially driven and client-focused Account Manager to
strengthen client relationships, drive platform adoption, and contribute to long-term revenue
growth.
Role Overview
The Account Manager will manage a portfolio of clients, ensuring successful onboarding, strong
product adoption, and continuous account growth. The role requires strategic thinking,
commercial acumen, and the ability to build trusted relationships with diverse stakeholders.
Key Responsibilities
Client Onboarding & Enablement
● Lead structured onboarding processes to ensure seamless client implementation.
● Deliver tailored training sessions to drive early-stage product adoption and operational
integration.
Relationship & Portfolio Management
● Serve as the primary point of contact for assigned accounts.
● Build and maintain strong, long-term stakeholder relationships.
● Proactively resolve issues and ensure high levels of client satisfaction.
Account Growth & Commercial Expansion
● Identify upsell and cross-sell opportunities aligned with client objectives.
● Drive revenue expansion through increased feature adoption and product utilization.
● Support contract renewals and retention initiatives.
Performance Reviews & Strategic Advisory
● Conduct regular business reviews to assess performance metrics and ROI.
● Provide data-driven insights and strategic recommendations to clients.
● Monitor account health indicators and proactively mitigate churn risk.
Cross-Functional Collaboration
● Act as the voice of the customer internally, partnering with Product, Operations, and
Sales teams.
● Provide structured feedback to influence platform enhancements and roadmap priorities.
Qualifications & Experience
● Minimum of 4 years’ experience in Account Management, Customer Success, or a
client-facing role within a SaaS, technology, or service-oriented environment.
● Demonstrated success in managing client portfolios, driving adoption, and ensuring
high customer satisfaction.
● Proven ability to onboard clients efficiently, conduct business reviews, and provide
strategic recommendations.
● Skilled in identifying growth opportunities, including upsells, cross-sells, and
expansion revenue strategies.
● Strong relationship-building and stakeholder management skills, with the ability to
engage at all levels of an organization.
● Data-driven mindset, capable of analyzing metrics to inform decisions and optimize
client outcomes.
● Proficiency in CRM systems (HubSpot preferred) and ability to manage multiple
priorities in a fast-paced, high-growth environment.
● Travel industry experience is an added advantage — familiarity with tour operators,
travel agents, or Global Distribution Systems (GDS) is a plus, but not required.
Key Performance Indicators (KPIs)
● Timely and successful client onboarding
● Product adoption and engagement rates
● Gross and net revenue retention
● Customer satisfaction metrics (including NPS)
● Expansion revenue through upsell and cross-sell initiatives