Operations Manager
ROLE SUMMARY
The Operations Manager plays a key role in driving operational efficiency, improving service quality, optimizing resource utilization, supporting revenue growth initiatives and ensuring operational compliance across Vilcom Networks Limited.
KEY RESPONSIBILITIES
- Lead day-to-day operations across Network Operations and Projects management
- Oversee network performance, incident management, maintenance activities and service reliability across regions.
- Manage implementation and delivery of infrastructure and operational projects within scope, timelines and budget.
- Drive operational performance through KPl monitoring, SLA management and continuous improvement initiatives.
- Ensure customer experience improvement through effective issue resolution and service delivery coordination.
- Provide leadership, mentorship and performance management to operational teams.
QUALIFICATIONS & EXPERIENCE
- Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field.
- PMP or equivalent Project Management certification preferred.
- Minimum 5 years experience in telecommunications or technology industry, including at least 2 years in a leadership role.
- Proven experience managing network or IT infrastructure projects.
- Strong analytical, problem-solving and stakeholder management skills.
- Ability to manage multiple projects in a fast-paced environment.
BY 18TH MAY 2026
Interested candidates should submit their updated CVs to careers@vilcom.co.ke clearly indicating
The role being applied as the email subject line.