Summary of Responsibilities:
Reporting to the Head of Operations responsibilities include but are not limited to the following:
- Lead and manage all aspects of the Front Office department and ensure all service standards are followed
- Maximize hotel revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices.
- Handle guest concerns and resolve issues quickly.
- Train, and guide, both formally and informally, all front office staff in all areas of the Front Office ICT systems, procedures and guest service standards
- Manage the departmental budget.
- Prepare all reports related to Front Office
- Maintain effective communication and coordination of front office activities with other departments to ensure all standards are met in the areas of productivity, profitability, cleanliness and guest satisfaction.
- Maintain an atmosphere of tranquility at the Front Desk
- Assign show-rooms on a daily basis to be released at the end of the day.
- Ensure wake-up calls are timely executed.
- Work closely with Night Manager.
- Maintain guest accounts. Prepare daily credit limit and cash reports. Print out and deliver bills to guests checking out. Make corrections or adjustments to bills as needed
- Ensure that all daily room and outstanding charges are posted, all revenue totals of cash and credits are balanced against revenue report
- Complete all Hotel audit, and security reports.
- Manage and clear all PMS on a daily basis.
Qualifications:
- Previous leadership experience required as a Front Office Manager.
- Previous Property Management System experience required.
- Computer literate in Microsoft Windows applications required.
- University/College degree in a related discipline preferred.
- Must possess professional presentation.
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
All applications to be sent to careers@jacarandahotels.com .