About the Organization: Established in 2007, Women’s Empowerment Link (WEL) is a non-profit,
nonpartisan, and non-governmental organization dedicated to women’s rights. We empower women and
girls to reach their full potential—politically, socially, and economically—by advocating for their human
and social justice rights. WEL acknowledges that women’s survival—and that of their communities—is
increasingly threatened by economic dependency, illiteracy, gender inequalities, marginalization, sexual
and gender-based violence (SGBV), conflicts, and inadequate laws and policies.
With the new strategic plan (2025-2030), WEL recognizes that Women’s and youth’s economic
empowerment is a prerequisite for sustainable development and for achieving the sustainable
development goals (SDGs).
Together with other partners, WEL intends to roll out a 5-year program aimed to removing systemic
barriers to financial inclusion and creating sustainable economic opportunities for financially
disadvantaged young people in Kenya, WEL understands that, agriculture is crucial sector for Kenya’s
economy, and is contributing to about 21% of the GDP and employing nearly 70% of the workforce,
however, youth involvement remains low due to negative perceptions and various challenges associated
with the sector. Additionally, young women are particularly marginalized within the sector and primarily
used as on-farm labor and confined to the lower productivity segments of value chains.
Title IT Support Officer– 1 Position
Reporting to Finance and Administration Manager
Location The position is based in Nairobi with intermittent travel to the field to offer technical support.
Starting date 6th February 2025
Contract Length 24 months renewable based on Performance and subject to funds availability.
Closing date for applications 23rd January 2025
Note: The position is both Internal and external open to both Youths, Women, Persons with Disability
candidates who meet the specified qualifications.
SUMMARY OF THE ROLE
The IT Support Officer is responsible for ensuring the effective operation, maintenance, and security of
WEL’s information technology systems. The role provides day-to-day technical support to staff, supports
program and administrative operations through reliable IT services, and ensures compliance with
organizational policies, data protection standards, and donor requirements.
JOB RESPONSIBILITIES
1. Support and Service Delivery
Provide timely first- and second-level IT support to staff, including troubleshooting hardware,
software, and connectivity issues.
Install, configure, and maintain computers, printers, internet devices, and other office IT equipment.
Support staff in the use of email systems, office applications, and collaboration tools.
Set up IT equipment and system access for new staff and disable access during staff exit processes.
2. Systems, Network, and Data Management
Monitor and maintain office networks, internet connectivity, and shared systems.
Perform regular system updates, antivirus checks, and basic cybersecurity controls.
Ensure regular data backups and support data protection and confidentiality practices.
Maintain accurate documentation of IT systems, configurations, and procedures.
3. IT Administration and Compliance
With the support of the admin maintain an up-to-date inventory of IT equipment, software licenses,
and user access.
Support virtual meetings, trainings, and online events.
Liaise with external IT service providers and vendors when required.
Ensure IT practices comply with WEL policies, data protection regulations, and donor standards.
Person Specification/Qualifications
a) Education and Certification
Diploma in Information Technology, Computer Science, or a related field
Relevant IT certifications will be an added advantage
b) Essential Experience
Minimum of 2–3 years’ experience in an IT support or helpdesk role, preferably in an NGO set-up.
Technical Competencies
Strong knowledge of computer hardware, Windows operating systems, and office applications
Basic understanding of networking, internet connectivity, and troubleshooting
Experience supporting Microsoft 365, Google Workspace, or similar platforms
Basic knowledge of data security and backup practices
Ability to document and manage IT assets and systems
Behavioral / General Competencies
Strong interpersonal and communication skills
Patience and ability to support non-technical users
High level of integrity and confidentiality
Attention to detail and problem-solving skills
Team player with a service-oriented mindset
Emotional intelligence and professionalism
a) Desirable
Firm, Stress tolerance, Attention to detail, Able to work with limited supervision, Proactive and
reliable, Team player, Working in a multi-cultural set-up
b) Ability: Work on own initiative with minimum supervision and to stay on task, work under pressure and
tight deadlines, and travel frequently.
Note: He/she should be a self-starter who is creative, diplomatic, mature, and decisive.
How to Apply:
Please send your CV (maximum 3 pages) and Cover Letter and any other supporting information to
recruitment@wel.or.ke
Deadline for receiving applications shall be on 23rd January 2026 at 7:00 PM EAT. Any application sent
after this deadline shall not be considered for shortlist.
Only shortlisted candidates shall be contacted
CLICK HERE FOR DETAILED JOB ADVERT