Job Title: Business Systems Analyst
Department: Information Technology
Reports to: Senior Business Analyst
About the Role:
To help us scale high-quality, affordable healthcare across Kenya. In this exciting role, the successful candidate will support and optimise the clinical and business systems that power our operations—from Electronic Medical Records (EMR) to Enterprise Resource Planning (ERP) systems. You’ll work at the intersection of technology, healthcare, and business—translating needs into smart system solutions that drive performance and enhance patient care.
Key Responsibilities:
- Partner with users across the company to analyse workflows and recommend process/system improvements
- Provide first-line technical support for key applications (EMR, ERP), ensuring issues are resolved within SLA timelines
- Develop clear documentation, process flows, and training materials to guide adoption and continuous improvement
- Collaborate with vendors and internal teams on system enhancements, updates, testing, and troubleshooting
- Design automated workflows and support data integrity across business-critical platforms
- Ensure business continuity by maintaining system readiness and participating in ongoing improvement initiatives
Knowledge, Experience & Personal Attributes.
- Bachelor’s degree in IT, Computer Science, or related field
- 1–3 years of experience in application/software support, business analysis, or a similar role (healthcare experience is a plus)
- Familiarity with EMR and ERP systems, business process mapping, SQL/database concepts, and IT service management practices
- Excellent communication, documentation, and problem-solving skills
- A team player who is flexible, proactive, and committed to confidentiality and data integrity
Why Penda?
- Be part of a mission-driven team revolutionising primary healthcare in Kenya
- Work in a fast-paced, supportive, and collaborative environment that values continuous learning and innovation
- Access opportunities for professional growth while making a real impact on people’s lives
Additional Information:
If you’re a detail-oriented systems thinker with a passion for driving operational excellence and enabling quality healthcare through technology—we’d love to hear from you!
Application Deadline: 30th July 2025
CLICK HERE TO SEE DETAILS & APPLY