DEDICATED PRINTER REPAIR TECHNICIAN (HP & CANON) – KENYA
KEY RESPONSIBILITIES
- Install, configure, and test printers, multifunction devices (MFDs), and related hardware for customers.
- Diagnose and repair hardware and software issues in printers, scanners, and copiers.
- Perform preventive maintenance to ensure printers are functioning efficiently and minimize downtime.
- Respond promptly to service requests and on-site breakdowns in a professional and customer-focused manner.
- Replace worn or faulty components such as toner cartridges, rollers, drums, and fuser units.
- Ensure all service activities and customer interactions are properly documented and reported.
- Coordinate with service coordinators and spare parts teams for timely resolution and part replacements.
- Maintain accurate records of repairs, parts used, and service history.
- Provide technical guidance to users for basic troubleshooting and printer operation.
- Follow safety guidelines & comply with manufacturer service standards, service certifications and warranty terms.
- Keep up to date with the latest printer models, technology trends, and repair techniques.
- Ensure proper care and handling of service tools, diagnostic equipment, and inventory.
QUALIFICATIONS
- Diploma or Certificate in Electronics, IT, Computer Hardware, or a related technical field
- 1-3 years of experience in printer servicing or repair (preferred).
- OEM certifications (HP, Canon, Epson etc.) are a plus.
- Strong technical knowledge of laser and inkjet printers, MFDs, and basic networking.
- Ability to read service manuals and follow troubleshooting procedures.
- Excellent problem-solving and analytical skills.
- Good communication and customer service skills.
- Basic computer literacy (MS Office, printer software utilities, etc.).
- Ability to work independently and manage time effectively.
- Attention to detail and a commitment to quality service.
Apply Now! Submit your CV to:
careers@mitsumidistribution.com