Technical Sales Representative – Kakamega
Job Summary
The Technical Sales Representative (TSR) will play a key role in driving customer acquisition, retention, and satisfaction. The position involves signing up new customers for LPG gas services, onboarding them through proper vetting and training on smart meter usage, and providing exceptional customer support. The TSR will also be responsible for resolving customer complaints, and ensuring safe handling of company resources and products.
Sales Rider (MTSR) – Kakamega
Job Summary
The Motorized Technical Service Technician plays a key role in supporting the organization’s customer service and sales goals. The primary responsibilities include: • Signing up new customers and ensuring timely delivery of LPG cylinders filled with gas to both new and existing customers. • Addressing customer concerns by resolving issues and responding to complaints effectively. • Providing technical support for the installation, use, and maintenance of smart meters. • Retaining current customers while onboarding and signing up new ones through the Smart Sale App. • Training customers on the proper use of smart meters, contract terms, and safety precautions for M-Gas products. This role requires a customer-focused approach, technical expertise, and a commitment to ensuring customer satisfaction.