ISP TECHNICIAN
LOCATION: NAIROBI
We are thrilled to announce an opening for the position of ISP Technician at Fireside Group Ltd. All interested candidates are encouraged to apply.
Education and Qualification
- Minimum Certificate in Fiber optics.
- Atleast 1 year on Fiber optics.
- Proficiency in fiber handling & maintenance.
- Strong problem-solving skills and technical expertise.
Key Responsibilities:
- Installing and terminating fiber optic cables and other network equipment.
- Resolving Loss of Services and Connections within SLA.
- Ensure tickets are updated timely and closed with clears once resolved.
- Observing Health & safety guidelines and ensuring quality assurance throughout the implementation and maintenance period
- Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers.
- Individuals will work as a team with other technicians and NOC personnel and report to field supervisors.
- Fiber link faulting and faults resolutions within the service Level Agreement (SLA).
- Splicing fiber optics at various fiber distribution hubs, troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.
- Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service to the client.
- Any other duty that may be assigned from time to time.
All qualified and interested candidates should send their CVs and Application Letters to jobs@fireside.africa