Applications are invited from qualified individuals for the position of the Manager of the ACK Guest House, based in Nairobi. Details of job specification and guideline for application are as provided here below.
Job Title: Manager
Organization: Anglican Church of Kenya, ACK Guest House (GH).
Location: Bishops Road off Ngong Avenue, Nairobi
Period: Applications must be submitted on or Friday 20th, June 2025.
1. Background
ACK Guest House in Nairobi is an Anglican establishment offering hospitality services with a
Christian touch. It is conveniently located in Upper hill/Community area of Nairobi at a
comfortable walking distance from the Central Business district. Loved by guests for its cozy
hominess and serene environment, the ACK Guest House has over the years become a
destination of choice for accommodation, restaurant services, conferencing and outdoor catering
since it first opened its door for business in the 1970s.
2. Overall Purpose of the Job:
The GH is tasked to run a viable enterprise in order to sustain a robust capacity required to fulfil
its core mandate – to support the mission of the church. In this regard, we seek to recruit a highly
motivated Manager to increase sales opportunities, enhance business strategies and strengthen
business connections with our clients and stakeholders, complete an ongoing modernization
process, diversify our range of services, and transition the GH into a fully-fledged hotel.
3. Accountability:
The Manager will report to the ACK Provincial Secretary, whilst maintaining a working
relationship with the GH Management Committee. The appointment will be for an initial one-
year probationary period beyond which contracts of three years at a time can be offered for
renewal on satisfactory performance and mutual agreement.
4. Job specifications
4.1 Strategic and Marketing Roles
To plan, organize and direct all Guest House services as directed by the Guest House Committee
To promote superior customer service and deal with related customer requirements, issues, and complaints.
To monitor occupancy levels and trends for optimum operations
To build and nurture key customer relationships.
To ensure Guest House online presence through digital platforms is maintained
To ensure that outside catering services are well managed.
To coordinate effective marketing and promotion of the Guest House and its services.
4.2 Strategic People Management
To lead, guide and direct staff on day‐to‐day basis for effective and efficient service delivery.
To plan work schedules for individuals and teams.
To organize training and development of staff.
To ensure optimal staff usage at all times for efficient running of the Guest House
Ensuring competitive cost and quality of inputs by identifying good suppliers
Initiating policy development and reviews and ensuring implementation of the same
Develop and manage relevant partnerships and working relationships with similar organizations
4.2 Financial and Administrative Roles
To ensure that the financial targets and obligations are met.
To ensure effective management of accommodation and housekeeping; food and beverage services; kitchen, restaurant and catering services, and other hotel services.
To promote effective services for events held at the Guest House such as workshops and conferences are well managed.
To manage the budget and financial plans, controlling expenditure, and effective accountability to the Board for financial management.
To ensure that financial statements of the Guest House are audited and presented to the Management Committee for approval.
To ensure the approved audited accounts are filed as per statutory requirements
Ensuring prudent use of all Guest House resources.
Ensuring compliance with legal and statutory requirements including licensing, health and safety and other statutory regulations related with the hotel as well as internal policies and regulations.
Ensuring the Guest House maintenance issues are addressed
Required competencies and academic qualifications
This job will require:
A person of tested integrity and commitment to the ideals of ACK
A creative thinker who understands prevailing market trends in the area of hospitality
industry and can develop innovative ways to increase product base, enhance marketing
strategies, meet revenue targets and continuously grow asset base.
Ability to initiate and manage change to align GH business to market realities and clients’ needs.
Ability to connect with a large religious stakeholder community and provide services aligned to need
Provide products that can competitively meet market needs for accommodation,
restaurant services, conferencing and such other hospitality services.
Working knowledge in Kenyan tax laws, business environment and networking skills
Leadership acumen with ability to connect with staff, clients, the board and ability to
provide strategic direction and oversee efficient implementation of tasks
A person with emotional intelligence and people management skills
Desirable for institutional compatibility/best fit
Thorough knowledge of the ministries and structure of the Anglican Church of Kenya
An active member in good standing with his/her local parish church and diocese
Faithfulness to Biblical orthodoxy and Anglican traditions
A person of tested and demonstrable integrity and commitment to the ideals of ACK-GH
Recommendation letter from parish vicar and an endorsement by the diocesan bishop
Minimum academic qualifications
A Bachelor’s degree in any of the following: Hotel Management, Hospitality
Management, or any related field e.g., Tourism Management
Masters’ Degree in Hospitality Management or related areas will be an added advantage
Experience
Over 10 years work experience with at least 5 or more years in senior managerial position in hospitality industry or related field
Working knowledge in business systems, marketing and financial literacy
Track record showing achievements in institutional management with demonstrable business growth
Administration and human resource management
Strategic Planning, financial oversight and policy-based management
How to Apply
Send your resume and copies of certificates with a cover letter to:
The Provincial Secretary
Anglican Church of Kenya
2nd Floor, Eastern Wing ACK Garden House, 1st Ngong Ave
P.O. Box 40502-00100 Nairobi Kenya
Tel. +254 (0) 710 840 388 / (0)727 478 294
Email: ackpsoffice@ackenya.org
Note:
ACK is an equal opportunity employer and is committed to our Safeguards policy
Applications will not be accepted after close of business on Friday 20th June 2025.
Only shortlisted candidates will be contacted.
On the day of interview, shortlisted candidates will be required to submit a letter of
recommendation from their parish vicar with an endorsement by the diocesan bishop.