OVERVIEW
The Sales Admin Associate at Peach will be responsible for ensuring smooth, timely, and professional execution of all post-sale processes for both buyers and sellers. This role involves managing critical administrative steps-including documentation, payments, ownership transfers, and vehicle handovers—while maintaining clear and proactive communication with customers throughout.
The associate will work cross-functionally with teams like Sales, Fleet, and Finance to coordinate logistics, track transaction progress, and resolve any operational or customer-related issues. They’ll also monitor documentation accura-cy, support insurance transitions, and oversee compliance with NTSA require-ments. By delivering a seamless backend experience, the Sales Admin Associate plays a key role in building customer trust and supporting Peach’s ability to scale efficiently across Kenya’s used car market.
KEY RESPONSIBILITIES
TRANSACTION MANAGEMENT
Oversee end-to-end post-sale processes for buyers and sellers Coordinate documentation, payments, and ownership transfers
Ensure timely completion of all administrative steps
CUSTOMER SUPPORT
Provide clear, proactive communication throughout the sales journey Set expectations on timelines and resolve admin-related issues Guide customers through insurance, Ecitizen, and logbook processes
OPERATIONS COORDINATION
Work with Fleet, Sales, and Finance to align handovers and payments Conduct vehicle readiness checks and manage physical handovers Maintain organized, compliant records (both digital and physical)
PROCESS IMPROVEMENT
Monitor transaction progress and flag delays or issues
Support continuous improvement of internal workflows
Contribute to a smooth, scalable customer experience across teams
KEY QUALIFICATIONS
- Bachelor’s degree (Business Administration or related field)
- 2+ years in sales operations, customer service, or admin support
- Strong communication and problem-solving skills
- Experience handling documentation and customer follow-ups
- Highly organized, detail-oriented, and proactive
- Customer-first mindset with a process-driven approach
- Comfortable working in a fast-paced, cross-functional environment
- Familiarity with Ecitizen/NTSA processes is a plus!
Please write to careers@peach-technology.com with the title, “Sales Admin Associate- Your Name” with an attached CV.
Peach Cars is an equal-opportunity employer and welcomes applications from individuals of all backgrounds. We value diversity and inclusion in our workplace.