DEBT COLLECTORS (4)
Renumeration: Commission Based
Deadline: 15th June 2025
We are seeking a Debt Collector to manage and recover overdue accounts professionally and efficiently. The role Involves contacting debtors, negotiating payment plans, and ensuring compliance with legal standards, while maintaining strong client relationships.
Key Responsibilities:
- Debt Recovery: Contact individuals or businesses to follow up on outstanding payments via phone, email, or written communication.
- Account Updates: Maintain accurate records of collections including payments, disputes and follow ups
- Negotiations: Develop and agree on flexible payment plans or settlements based on client capacity.
- Dispute Resolution: Investigate and resolve discrepancies or disputes relating to unpaid accounts.
- Compliance: Adhere to all debt collection regulations, such as Kenya’s legal framework or the FDCPA.
- Performance Tracking: Report on progress against targets and collaborate with the collections manager.
- Customer Support Maintain professionalism and empathy while handling sensitive or challenging interactions.
- Collaboration: Coordinate with legal and finance teams on complex cases or litigation needs.
Key Requirements:
- Experience: 1-3 years in debt collection, finance, or customer service.
- Skills: Strong communication, negotiation, and problem-solving abilities.
- Knowledge: Familiarity with debt recovery laws and practices.
- Tech Proficiency: Skilled in CRM, collection software, and MS Office
- Detail-Oriented: Capable of managing high volumes of accounts with accuracy.
- Drive: Results-focused and persistent in achieving collection targets.
Qualifications:
• High school diploma required, a degree in business, finance, or related field is a plus.
* Fluency in English and Kiswahili is essential
• Knowledge of FDCPA or relevant local debt laws.
Send your Cy and cover letter to eddah.barno@yellowpageskenya.com
with the subject “Debt Collector” Shortlisting is ongoing and done on a rolling basis