Molars Dental Practice is looking for a Client Service Officer to join our team and help deliver outstanding patient experiences.
If you’re passionate about customer care, thrive in a fast-paced healthcare environment, and have a background in business or healthcare management-this could be the perfect role for you!
Location: Mombasa
Deadline: June 13th, 2025
Role Purpose
The Client Service Officer ensures a seamless and positive patient experience at Molars Dental Practice.
This includes welcoming patients, Billing patients, handling inquiries and coordinating with clinical teams to enhance satisfaction.
Key Responsibilities
- Welcome and assist patients at the reception.
- Issue Patient History Forms and ensure accurate data entry.
- Update waiting clients on appointment status.
- Assist anxious patients and manage waiting times.
- Process payments and issue receipts promptly.
- Run Smart cards and complete required documentation.
- Support client communications when needed.
- Perform other assigned duties.
Essential Requirements
- Degree in Business, Healthcare Management, or related field
- Demonstrable experience in customer care and service
- Strong interpersonal skills
- Experience with hospital billing systems (Smart, Slade, LCT)
APPLICATION DEADLINE: June 13th, 2025
Kindly send your updated CV to: hr@molars.co.ke
Use “Client Service Officer” as the subject line.