Job Opportunity: Spa Manager – Serenity Spa (Tigoni)
Location: Tigoni
Reports to: General Manager (dotted line to Managing Director)
Application Deadline: 12th June 2025
Serenity Spa, Kenya’s leading wellness brand, is looking for an inspiring Spa Manager to lead our dynamic Tigoni team. If you’re passionate about people development, client excellence, and driving growth through strong team culture, we’d love to meet you.
What You’ll Do
Lead and Grow Your Team
- Coach and develop a diverse spa team (FOAs, therapists, and support staff)
- Foster a culture of ownership, learning, and collaboration
- Champion team development plans and create a motivating environment
Drive Sales & Service Excellence
- Align team strengths with sales targets
- Spot training opportunities to enhance individual and team performance
- Guide the team to deliver consistently exceptional client experiences
Run a Smooth, High-Performing Operation
- Oversee day-to-day operations, team scheduling, and resource planning
- Ensure stock, maintenance, and compliance processes are upheld
- Work closely with other branch leaders and HQ support to align on strategy
Delight Clients & Build Loyalty
- Understand client patterns, feedback, and retention needs
- Resolve concerns gracefully and analyze feedback for improvement
- Support FOAs and therapists in calendar maximization and customer journey delivery
What We’re Looking For
- 4+ years’ experience in team leadership within a service-driven environment
- Strong people skills—motivator, listener, coach
- Confident managing multiple departments and building synergy across teams
- Highly organized with a bias for action and accountability
- Bachelor’s degree in business, hospitality, wellness, or similar
- Bonus: experience with spa, salon, wellness, or hospitality operations
Why Serenity Spa?
Join a people-first culture where your leadership will shape careers
Work with Kenya’s top wellness professionals
Enjoy ongoing internal and external training support
Be part of a brand committed to excellence, innovation, and personal growth
To Apply:
Send your CV and a brief cover note to hr@serenityspa.co.ke.
Let’s redefine wellness—with the right people, doing the right things, in the right way.