Business Development Officer Retail – Mombasa, Nanyuki, Kakamega, Kericho
Job Description
Role Summary
| Sales and Marketing
§ Cultivate robust strategic partnerships and relationships with assigned intermediaries. § Efficiently navigates the sales cycle and maintains a value-driven service approach. § Implement optimal Client Relationship Management practices to meet business objectives. § Track and report performance against agreed sales and retention targets. § Spearhead revenue growth by overseeing daily sales activities of assigned intermediaries. § Keep clients informed about both new and existing products. § Collaborate with various departments to ensure seamless and timely service delivery to clients/intermediaries. § Develop and promptly deliver quotations and tender documents to clients/intermediaries. § Contribute to departmental planning and budgeting processes as needed. § Ensure compliance with credit control policies through cash and carry and debt collection initiatives. § Foster intermediary engagement through visits, performance reviews, support, training, and motivation to drive business growth. § Organize and execute market activations and outreach events in strategic locations through visits or alternative methods. § Monitor competitor activity and identify opportunities/threats arising from such activities Operational Procedures · Ensure that proposal forms and all relevant client documentation contain all the relevant personal details of the proposer, · Ensure strict adherence to practices, procedures, and policy stipulated in the Market Outreach operations manual, including the Code of Ethics, · Complete customer care feedback forms during visits to brokers, agents, and direct clients and liaise with a supervisor about operational issues raised by clients, · Ensure All intermediaries are fully licensed to trade Learning and Growth · Continue to build personal skill set by participating in in-house programs (including e-learning), customer-related courses, and seminars as deemed necessary to expand product and system knowledge, |
Requirements
- A minimum of a business degree in a related field; additional qualifications in sales and marketing would be an added advantage.
- Training in sales and marketing.
- Professional qualification(s) in insurance e.g. ACII, FCII, or equivalent considered an added advantage
- 2 years experience in Retail or B2C sales & marketing, preferably in the financial services industry
§ Good customer relationship management skills (internal and external customers).
§ Good communication skills, both written and verbal.
§ Self-motivated but able to work as part of a team.
§ Good organizational and time-management skills.
§ Positive attitude, self-motivated, self-driven, and able to work with minimal supervision.
§ Good negotiation skills and persuasiveness.
§ Confidence in presenting to large groups of people.
§ Trustworthiness and discretion when handling confidential information.
§ A smart appearance and professional manner.
§ Strong attention to detail, ability to multitask, and performance-oriented.