Customer Service Agent
At Fireside Group, our clients depend on us to deliver. That means our customer service team is not a call-logging function. It is a resolution engine.
We are looking for one person who understands the difference.
LOCATION: NAIROBI
Qualifications
- Bachelor’s degree/Diploma in Customer care, public relations, Communications or Business Administration.
- At least 1 year in customer service or client-facing sales.
- Strong verbal and written communication.
- Demonstrated ability to manage multiple tasks under pressure
- A track record of personal accountability, not just personal effort.
Key Responsibilities:
- End-to-end resolution of customer issues, from first contact to confirmed close.
- Coordination with field and deployment teams to keep service delivery on schedule.
- Clear and consistent communication with clients and internal stakeholders throughout.
- Proactive escalation of risks before they become failures.
- Full ownership of your task list, with no open items left unattended
The profile we are looking for:
- You do not wait to be chased. You take responsibility for outcomes, not just activity.
- You are comfortable being measured on results.
- You close the loop every time, without being asked twice.
If that describes how you already work, we want to hear from you.
Send your CV and Application Letter to jobs@fireside.africa Only short-listed candidates will be contacted.
